Q: How can I pay and when is my balance due?
A: You can pay with credit / debit cards and by cheque, which should be made payable to 'The Away Company Ltd '. The balance should be sent 10 weeks before your holiday.
Q: Are towels and linen provided?
A: Yes, when you arrive there will be fresh towels and linen. If you are staying longer than one week, both towels and linen will be changed at the end of the week.
Q: What time can we go into the property on our first day?
A: We ask you not to arrive before 4pm, to allow time for cleaning between guests, but if there is nobody immediately preceding you, we can make arrangements for you to enter the property earlier in the day.
Q: What time do we have to vacate the property on our last day?
A: We ask you to leave the property by 12 midday, unless there are no guests immediately following you in. If you have a late flight and would like to leave later than 12:00, please contact us to see if it is possible.
Q: Do I have to collect keys when I arrive?
A: Yes, you will usually be met by the owner of the villa on arrival, and they will give you your keys and show you round the property.
Q: Do you recommend car hire?
A: Yes. Most of the properties on not on a public transport route and a car is necessary to reach them, and also to make the most of the places to explore and visit in the surrounding area. Find out more about car hire from Malaga Airport.
Q: Will my property have a washing machine?
A: Most of our properties do; please enquire at time of booking.
Q: Do the properties have BBQs?
A: Most of the properties have a BBQ. Please enquire at the time of booking if this is important to you.
Q: What is the weather like in Granada?
A: Granada, and in particular the more mountainous areas, has cold winters and hot summers. However even in winter, if the sun is shining the daytime temperatures are pleasant. Most properties have fireplaces to keep you cosy on winter evenings. Summers can be very hot, although cooler in the mountains than in the city, but it is not a humid heat so most people do not find it uncomfortable. Spring or autumn is the best time for activity holidays such as walking or riding, as the weather is likely to be fine and warm, but not too hot. Find out more about the Weather in Granada.
Q: Who do I contact if there is a problem?
A: Before you depart, we supply the name, address and telephone number of our local contact or property owner, who should be your first port of call in case of any problems, and also supply a list of emergency numbers, for police, ambulance etc. You can always contact us if there continues to be a problem.
Q: How do I find the property?
A: We will provide you with driving directions to the property. If it is in a location that is particularly difficult to find, the owner may meet you at an easy-to-find location en route.